Lesson 22, Exercise 6: The Customer Service Rep
('Rep' is very common in the US. It is short for 'Representative'.)

Watch the video. Answer the question.

He assists
1. the Continental agents with checking in luggage, in addition to assisting the customers.
2. customers only, with their luggage, for example.
3. all the Continental Airlines employees working at the airport.

1 - Luggage (uncountable noun): Baggage, suitcases.

2 - Check in (phrasal verb): Sign in, register at a hotel or airport.

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