Lesson 22, Exercise 4: Listening Comprehension

Watch the video. Answer the question.

What does he do?
1. He's a Customer Service Representative for Continental Airlines.
2. He's a Ticketing Agent for Continental Airlines.
3. He was a Customer Service Representative for Continental Airlines.

The Complete Question and Answer: What do Airport Customer Service Representatives do?
Answer: They give information to customers, such as arrival and departure times of the airplanes. They use the airline computer system to reserve tickets for customers. They greet passengers, and guide them to their terminals.

If you need a translation to your own language, use the Google Translate button at the top-right of the screen.