Real English ESL - Lesson 22 - The Customer Service Rep - Summary

The Customer Service "Rep" (Representative) ends by saying he assists (helps) customers with ticketing problems they may have, gives them directions, departure times and things of that nature. "Things of that nature" =
1. similar types of information and help.
2. completely different types of information and help.
3. natural things.

Lesson 22 - The Customer Service Rep - Summary - Exercise 9