Real English ESL - Lesson 22 - The Customer Service Rep

Lesson 22 - The Customer Service Rep - Exercise 6

Watch the video.

1 - Luggage (uncountable noun): Baggage, suitcases.

2 - Check in (phrasal verb): Sign in, register at a hotel or airport.

Record:

He assists
1. the Continental agents with checking in luggage, in addition to assisting the customers.
2. customers only, with their luggage, for example.
3. all the Continental Airlines employees working at the airport.