REAL ENGLISH PRIVACY
POLICY - Real English L.L.C. 153 Skylands Road, Ringwood NJ, USA
We use third-party
advertising companies to serve ads when you visit our Web site. These
companies may use information (not including your name, address email
address or telephone number) about your visits to this and other Web
sites in order to provide advertisements about goods and services of
interest to you. If you would like more information about this practice
and to know your choices about not having this information used by
these companies, click here.Further examples can be found in Appendix A
of the NAI Self-Regulatory principles for publishers (PDF).
Concerning Real English L.L.C. and Google AdSense:
Google's use of the DART cookie enables it to serve ads to your users based on their visit to our sites and other sites on the Internet.
Real English L.L.C. believes that your privacy is a serious matter. Please
here for general information about safe surfing from the Federal Trade
contact us if you have any questions.
Use of Information for the free Real English
The only information we keep
about you is the information you give us at the time
you register. This is limited to your email address.
We also ask for other information such as your name,
and whether you are a teacher, student or administrator,
and your native language. We also ask you to tell us
how you found our site. However, this extra information
is optional and is not required for registration.
We do not sell, rent, or share this information with others in any way.
In order to sign up for our Gold Pass service, and other Real English services
requiring payment, a user must fill in a registration form. During registration,
a user is required to provide contact information including name and email
address, and essential billing information, i.e., name as it appears on credit
card, credit card number, and expiration date. This information is solely used
to create a user account. Your email address is used only for account management
and to communicate with you. Once again, we do not sell, share, rent or give
this information to anyone else.
Communication with you
We do not and will not send you
any third party promotional marketing materials. The
only email communication you receive from us is confirmation
when we activate or deactivate your account, or are
obliged to write to you about billing issues, or to
notify you concerning a change in our contact information
if such changes were to come about. All other email
communication between Real English and yourself is
for answering your enquiries, or to provide you with
news directly related to the Real English site, such
as announcements when new educational material is added
to our site.
The Real English site takes every
precaution to protect your information. When you submit
information to us through our web site, the information
is protected both online and off-line.
When you are requested to enter sensitive information, i.e., credit card number,
that information is encrypted and is protected with the best encryption software
in the industry - SSL. To learn more about SSL please visit www.ssl.com
Off-line Security: We also do everything possible to protect your information
off-line. All of your information is restricted to our offices. Only employees
who need the information to perform a specific job (for example, billing or
sending out essential announcements) are granted access to your information.
VISITORS OUTSIDE THE UNITED
Our site and the server that make this
site available worldwide are located in the United States
of America. All matters relating to these sites are governed
by the laws of the State of New Jersey in the United
States. Any information you provide will be transferred
to the United States. By visiting our sites and submitting
information, you authorize this transfer.
Information Collection & Use
Account Creation/Real English
In order to use Real English ONLINE
subscription portion of this Web site or to purchase
a product/service from Real English, LLC, you must first
complete the Real English ONLINE registration form, which
includes the creation of a username and password, or
complete a Create Account registration form. During registration/account
creation you are required to give contact information
(such as name, city, email address, phone number). We
use this information to contact you about the services
on our site in which you have expressed interest and
to manage your account information for adminstrative
purposed. Information collected during account creation
or Real English ONLINE registration is used only by Real
English, LLC and is not available to any third parties.
You have the option to provide additional
information to us during the account creation/Real English
ONLINE registration; we encourage you to submit this
information so we can provide you a more personalized
experience on our site.
Real English ONLINE registration also
asks you if you'd like to "opt-in" to receive
the Real English newsletter, E-SLang, or if you'd like
ot receive periodic announcements from Real English,
and if you'd like more information on Real English Network
or if you'd like to access the Real English Forum. These "opt-in" portions
of registration for Real English ONLINE can be changed
at anytime by you via the "Profile Update" page
found on Real English ONLINE, Gold Pass and Gold Pass
for Teachers subscription areas of real-english.com.
Real English LLC is the sole owner
of the information collected on real-english.com. Real
English collects personally identifiable information
from our users at several different points on our Web
If you purchase a product or service
from us, we request certain personally identifiable information
from you on our order form. You must provide contact
information (such as name, email, and address, billing
address, phone, company) and financial information (such
as credit card number, expiration date and CSC code).
We use this information for billing
purposes and to fill your orders. If we have trouble
processing an order, we will use this information to
contact you. Any information used to process transactions,
such as credit card number, CSC code and expiration date
are NOT stored by Real English, LLC or Real English payment
processor, Verisign, Inc. Order information such as products/services
purchased, date of purchase, price (total transaction
amounts), date of subscription expiration (if subscription
purchased) is stored by Real English, LLC and is used
only by Real English LLC and is used only for managing
your account and maintaining account history. Real English
LLC does not share, lease, or sell any personal or order
information that you have provided to any third party
If, during your Real English ONLINE,
Gold Pass or Gold Pass for Teachers subscription registration
or purchase, you opted in to receive the Real English
newsletter, E-SLang, or if you opted-in to receive periodic
announcements, Real English, LLC may send you periodic
email communications to the email address specified in
your account profile as provided by you during your account
creation/Real English ONLINE registration.
Surveys or Contests
[From time-to-time] we may provide you the opportunity to participate in contests
or surveys on our site. If you participate, we will request certain personally
identifiable information from you. Participation in these surveys or contests
is completely voluntary and you therefore have a choice whether or not to
disclose this information. The requested information typically includes contact
information (such as name and shipping address), and demographic information
(such as zip code).
We use this information to to notify
contest winners and award prizes, to monitor site traffic
or personalize the site (in the case of anonymous information
collected in surveys).
We use [may use] a third party service
provider to conduct these surveys or contests; that company
is prohibited from using our users’ personally
identifiable information for any other purpose. We will
not share the personally identifiable information you
provide through a contest or survey with other third
parties unless we give you prior notice and choice.
If you choose to use our referral service
to tell a friend about our site, we will ask you for
your friend’s name and email address. We will automatically
send your friend a one-time email inviting him or her
to visit the site. Real English LLC does NOT store this
information. The information you provide is used once
to send the email and discarded.
Uses of Information
All information collected during orders or registrations for Real English ONLINE
is used only by Real English LLC for tracking site and sales activity, to
manage your accounts, to provide a personalized experience while using real-english.com
or any subscription area on the site.
Communications from the Site
Special Offers and Updates
We will occasionally send you information
on [products, services, special deals, promotions] You
can sign up for these emails from us on our registration
Out of respect for your privacy, we
present the option not to receive these types of communications.
Please see the “Choice and Opt-out.”
If you wish to subscribe to our newsletter,
E-SLang, we will use your name and email address to send
the newsletter to you. Out of respect for your privacy,
we provide you a way to unsubscribe. Please see the “Choice
and Opt-out” section.
We will send you strictly service-related
announcements on rare occasions when it is necessary
to do so. For instance, if our service is temporarily
suspended for maintenance, we might send you an email.
We may also send you an email if you are a subscriber
to Gold Pass, Gold Pass for Teachers and Real English
ONLINE to alert you to upgrades or improvements that
will make your experience better or if there are critical
maintenance or technical issues that you need to be
made aware of.
Generally, you may not opt-out of these
communications, which are not promotional in nature.
If you do not wish to receive them, you have the option
to deactivate your account/cancel your subscription.
If you wish to cancel your subscription to Real English
ONLINE, Gold Pass or Gold Pass for Teachers, please email
patlatreal-english.com and write "delete my account" in
the subject line. Upon receipt of your account removal
email, we'll send you a final email confirming your choice.
In that "final email" you will receive a link
to remove your account record from Real English, LLC.
Removing your account from Real English LLC is final
and all data provided by you will be purged completely.
Based upon the personally identifiable
information you provide us during Real English ONLINE
registration, we will send you an Activation email to
verify your username and password and to verify an active
email account . This email must be read completely and
the link in the email clicked to activate your account.
This is to prevent unauthorized users to use your email
address to access REal English ONLINE. If Real English
ONLINE accounts are not activated within 7 days of receipt
of Activation email, your information will be completely
purged from Real English LLC system. We will also communicate
with you in response to your inquiries, to provide the
services you request, and to manage your account. We
will communicate with you by email and or by phone.
We store information that we collect
through cookies, log files, clear gifs, to create a “profile” of
your preferences. We tie your personally identifiable
information, and [or] your purchasing history, to information
in the profile, in order to provide tailored promotions
and marketing offers and to improve the content of the
site for you.
We do NOT share your profile with other
third parties. We share your profile in aggregate form
only to communicate to third parties, such as advertisers,
the "audience" real-english.com serves. In
NO way is your personal information shared or revealed
to third party entities.
ID [Address] Verification
We use Verisign, Inc. software to verify
your [address, CSC number, name], in order to confirm
a valid Credit Card number submitted during a real-english
purchase. This information is not stored by Real English,
LLC or Versign, Inc.
Information Sharing and Disclosure
Aggregate Information (non-personally
We share aggregated demographic information
about our user base with our partners and advertisers.
This information does not identify individual users.
We use this information to report who the real-english.com "audience" is
and is NOT in anyway risking any user's personal information
provided during Real English ONLINE registration, account
creation, or purchase. We do not link aggregate user
data with personally identifiable information.
We use an outside credit card processing
company to bill you for goods and services. These companies
do not retain, share, store or use personally identifiable
information for any other purposes.
We reserve the right to disclose your
personally identifiable information as required by law
and when we believe that disclosure is necessary to protect
our rights and/or to comply with a judicial proceeding,
court order, or legal process served on our Web site
We provide you the opportunity to ‘opt-out’ of
having your personally identifiable information used
for certain purposes, when we ask for this information.
For example, if you purchase a product/service but do
not wish to receive any additional marketing material
from us, you can indicate your preference at time of
order/registration and after your order/registration.
If you no longer wish to receive our
newsletter and promotional communications, you may opt-out
of receiving them by following the instructions included
in each newsletter or communication or by updating your "profile" on
any Real English subscription site.
You will be notified when your personal
information is collected by any third party that is not
our agent/service provider, so you can make an informed
choice as to whether or not to share your information
with that party.
As is true of most Web sites, we gather
certain information automatically and store it in log
files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP),
referring/exit pages, operating system, date/time stamp,
and clickstream data.
We use this information, which does
not identify individual users, to analyze trends, to
administer the site, to track users’ movements
around the site and to gather demographic information
about our user base as a whole.
We do NOT ink this automatically-collected
data to personally identifiable information.
A cookie is a small text file that
is stored on a user’s computer for record-keeping
information we store in cookies to any personally identifiable
information you submit while on our site.
We use both session ID cookies and
persistent cookies. We use session cookies to make it
easier for you to navigate our site. A session ID cookie
expires when you close your browser. A persistent cookie
remains on your hard drive for an extended period of
time. You can remove persistent cookies by following
directions provided in your Internet browser’s “help” file.
We set a persistent cookie to store
shopping items you have selected during your visit to
real-english.com. No personal information is stored on
shopping cart cookies, just product information and quantities
selected. We also use persistent cookies for Gold Pass
and Gold Pass for Teachers subscribers to track exam
scores during our Placement Exam. NO personal information
is stored on "Exam" cookies. We may, from time
to time, use persistent cookies also to enable us to
track and target the interests of our users to enhance
the experience on our site.
If you reject cookies, you may still
use our site, real-english.com, but your ability to use
some areas of our site, such as contests or surveys,
subscription sites (Real English ONLINE, Gold Pass or
Gold Pass for Teachers), will be limited or completely
This privacy statement covers the use
of cookies by real-english.com only and does not cover
Clear Gifs (Web Beacons/Web
We do NOT utilize a software technology
called clear gifs (a.k.a. Web Beacons/Web Bugs), that
help better manage content on our site by informing us
what content is effective. Clear gifs are tiny graphics
with a unique identifier, similar in function to cookies,
and are used to track the online movements of Web users.
In contrast to cookies, which are stored on a user’s
computer hard drive, clear gifs are embedded invisibly
on Web pages and are about the size of the period at
the end of this sentence.
We may use clear gifs in our HTML-based
emails to let us know which emails have been opened by
recipients. This allows us to gauge the effectiveness
of certain communications and the effectiveness of our
marketing campaigns. If you would like to opt-out of
these emails, please see “Choice and Opt-out.”
Links to Other Sites
This Web site contains links to other
sites that are not owned or controlled by Real English,
LLC. Please be aware that we, Real English, LLC, are
not responsible for the privacy practices of such other
We encourage you to be aware when you
leave our site and to read the privacy statements of
each and every Web site that collects personally identifiable
This privacy statement applies only
to information collected by this Web site.
Bulletin Boards/Chat Rooms
If you use our bulletin board, Real
English Community Forum or Real English Chat on this
site, you should be aware that any personally identifiable
information you submit there can be read, collected,
or used by other users of these forums, and could be
used to send you unsolicited messages. We are not responsible
for the personally identifiable information you choose
to submit in these forums. Real English LLC reserves
the right to terminate the accounts of visitors who use
these services in a manner inconsistent with your Terms
Access to Personally Identifiable
If your personally identifiable information
changes, or if you no longer desire our service, you
may [correct, update, delete or deactivate it] by making
the change on our profile update page [or by emailing
our Customer Support at patlATreal-english.com
or by contacting us by telephone or postal mail at the
contact information listed below.
The security of your personal information is important to us. When you enter
sensitive information (such as credit card number, login information (username/password)
on our registration or order forms, we encrypt that information using secure
socket layer technology (SSL).
We follow generally accepted industry
standards to protect the personal information submitted
to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method
of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means
to protect your personal information, we cannot guarantee
its absolute security.
If you have any questions about security
on our Web site, you can send an email to us at patlATreal-english.com,
type subject line "security".
In the event Real English, LLC goes
through a business transition, such as a merger, acquisition
by another company, or sale of all or a portion of its
assets, your personally identifiable information will
likely be among the assets transferred. You will be notified
via email and prominent notice on our Web site for 30
days of any such change in ownership or control of your
Changes in this Privacy
If we decide to change our privacy
policy, we will post those changes to this privacy statement,
the homepage, and other places we deem appropriate so
that you are aware of what information we collect, how
we use it, and underwhat circumstances, if any, we disclose
We reserve the right to modify this
privacy statement at any time, so please review it frequently.
If we make material changes to this policy, we will notify
you here, by email, or by means of a notice on our home
contact us at:
Real English L.L.C.
153 Skylands Road
Ringwood, NJ. 07456 U.S.A.
mike at real-english.com